Terms and Conditions
Cookies & Privacy
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This website is operated by Gerrys of Morecambe Ltd. As a user of this website (referred to as “you/your”), you acknowledge that any use of this website, including any transactions you make, is subject to the terms and conditions outlined below.
Please read through these terms and conditions carefully before using this website and print a copy for future reference.
1. General
1.1 We reserve the right to amend these terms and conditions at any time. Any changes will take effect when posted on the website. It is your responsibility to read the terms and conditions on each occasion you use this website. Your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
1.2 If you are not purchasing as a consumer, you confirm that you have authority to bind any business on whose behalf you use this website.
1.3 When you use certain services (including, without limitation, the Gift List service), please read the additional information provided, as it will contain full details on how to use such services.
1.4 Certain website services require registration. Subsequent access to those services is subject to an approved login name and password (“Password Details”). Information that you provide on this website must be accurate and complete. All Password Details are exclusive to you, non-transferable, and must be treated as strictly confidential at all times. We reserve the right to withdraw account access at our sole discretion. If you have any concerns regarding your Password Details or become aware of any misuse, you must inform us immediately.
2. Order Process & Pricing
2.1 The ‘confirmation’ stage sets out the final details of your order. Following this, we will send an order acknowledgement email detailing the products you have ordered. Please note that this email is an acknowledgement, not an order confirmation or order acceptance from Gerrys of Morecambe Ltd.
2.2 Acceptance of your order and the completion of the contract between you and us will take place upon the dispatch of the products ordered, unless we have notified you that we do not accept your order or you have cancelled it.
2.3 We reserve the right to cancel any order for any reason prior to dispatch.
2.4 We do not file details of your order for you to subsequently access directly on this website. Please print these terms and conditions and your order acknowledgement for your records. If you require specific details of previous orders, please contact us.
2.5 Contact: By accepting these terms, you confirm we may contact you via phone, email, text, and letter regarding your order.
2.6 Discounts: All discount offers, codes, and promotions can be withdrawn at any time. Only one offer, code, or promotion can be used per transaction. All discounts are applied entirely at the discretion of Gerrys of Morecambe Ltd.
2.7 Pricing Errors: While we strive to ensure all prices on our website are accurate, errors may occasionally occur. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and have already paid, you will receive a full refund.
2.8 Store Collection: For products reserved online for store pick-up or any other reservation service, the price you pay is the price in-store on the day of collection.
3. Delivery
3.1 Timescales: When placing an order, a delivery timescale is clearly stated at checkout. We do our best to keep online stock levels up to date across our network. We make every effort to deliver goods within the estimated timescales; however, delays are occasionally inevitable due to unforeseen factors. Gerrys of Morecambe Ltd shall not be held liable for any delay or failure to deliver the products within estimated timescales.
3.2 Risk: Risk of loss and damage to products passes to you on the date the products are delivered or on the date of the first attempted delivery by our courier.
4. Payment
4.1 We take payment from your card or PayPal account at the time we receive your order, subject to stock availability and security checks. Goods are subject to availability. If we cannot supply the goods, we will inform you as soon as possible and issue a full refund.
4.2 We accept payment via major credit/debit cards, PayPal, cheque, postal order, and cash. Additional Terms and Conditions for PayPal payments can be found at www.paypal.co.uk.
4.3 To prevent fraudulent use of credit, debit, or PayPal accounts, we will validate the name, address, and personal information supplied during the order process against appropriate third-party databases. By accepting these terms, you consent to these checks. This is done solely to confirm your identity; a credit check is not performed, and your credit rating will be unaffected.
4.4 Title to any products ordered passes to you upon delivery, provided we have processed and received payment in full.
4.5 All prices are shown in GBP (£) and include VAT at the current applicable rate (where applicable), but exclude delivery charges unless expressly stated otherwise. If you are exempt from VAT but it is due, your order will be held until full payment is received.
5. Returns, Cancellations, and Refunds
5.1 Standard Returns (Consumer Contracts Regulations 2013): You may cancel your order and return standard items within 14 days of receipt for a refund, ensuring the item is returned unused, in perfect condition, and in its original packaging. We are also happy to exchange unwanted items within 30 days of delivery under the same conditions. Postage refunds will not be issued for unwanted items or standard exchanges.
5.2 Perishable & Customised Goods: Perishable items and custom-made or modified goods are strictly non-refundable, with the exception of genuine manufacturing faults or breakages. We reserve the right to make necessary adjustments to customisations to complete an order, as final results may differ slightly from initial expectations.
5.3 Damaged in Transit: Please inspect your delivery carefully. If an item is damaged in transit, you must notify us within 48 hours so we can process a claim with our couriers and arrange a replacement. Failure to notify us within this period may result in our inability to replace the goods.
5.4 Substitutions: Product specifications from manufacturers may occasionally change. In such cases, or if supply issues arise, we will offer a similar alternative or a substitute of equal or better quality at the same price. If you are unhappy with the substitute, you may return it for a full refund.
5.5 Warranties: Most products are covered by a 12-month manufacturer’s warranty unless stated otherwise in the product description. Wear and tear are not covered.
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If an item breaks during normal use within its warranty period, it must be returned to us with a cover letter detailing your name, address, contact details, and an explanation of the fault.
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Items typically require inspection by a manufacturer’s representative before replacements can be issued.
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We will cover return postal costs for legitimately faulty goods sent via standard services. Premium or next-day return services will not be covered and remain at your own expense.5.6 Warranty Claims Older Than 6 Months: For any item returned under warranty where the item is older than 6 months from the date of purchase, no cash or card refunds will be given. In these instances, eligible and approved warranty claims will be resolved via a replacement, repair, or store credit only.5.7 Order Errors: If we have made an error with your order, we will rectify it as quickly as possible and cover standard return postage costs. Please contact us before returning any goods.
6. Age-Restricted Goods
6.1 Certain products (including, but not limited to, knives, guns, gas, and aerosols) are subject to legally prescribed age restrictions. By purchasing from Gerrys of Morecambe Ltd, you confirm you are over the age of 18.
6.2 Age Verification: We may carry out further checks to verify your age with a registered credit reference agency. We may also require photographic ID (such as a Driving Licence or Passport) to be sent via email or message. If we cannot verify you are over 18, we will cancel the order.
6.3 Fraudulent Consent: If you are under 18 and falsely agree to our terms to purchase an age-restricted product, you will be reported to the relevant authorities.
7. Liability and Indemnity
7.1 Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.
7.2 Subject to Section 7.1, Gerrys of Morecambe Ltd will use reasonable endeavours to verify the accuracy of information on the site but makes no representation or warranty (express or implied) regarding the contents, availability, or flawless functionality of the site. We accept no liability for any loss or damage from actions taken in reliance on material contained on the site.
7.3 Subject to Section 7.1, Gerrys of Morecambe Ltd will not be liable in contract, tort (including negligence), or otherwise for any:
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Economic losses (including loss of revenues, data, profits, contracts, business, or anticipated savings);
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Loss of goodwill or reputation;
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Special or indirect losses.7.4 Our aggregate liability for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents.7.5 This clause does not affect your statutory rights as a consumer.7.6 We take all reasonable precautions to keep your order and payment details secure. Unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
8. Miscellaneous Provisions
8.1 Jurisdiction: The contract between us shall be governed by the laws of England, and any dispute will be resolved exclusively in the courts of England.
8.2 Business Use: Our products are selected for domestic use. If you plan to use them for business purposes, ensure you have appropriate insurance. To the fullest extent permitted by law, we exclude warranties and conditions relating to fitness for a particular business purpose. We do not accept liability for the loss of use of an item or any loss over the cost of the item for business users.
8.3 Force Majeure: We shall be under no liability for any delay or failure to deliver products or perform any obligation if caused by circumstances beyond our reasonable control.
8.4 Third-Party Links: We may provide links to external websites for your convenience. We do not endorse and are not responsible for the privacy practices, content, or any loss/damage resulting from your use of external sites.
8.5 You may not assign or sub-contract any of your rights or obligations under these terms without our written consent. We reserve the right to transfer, assign, or sub-contract our rights or obligations to any third party.
8.6 If any portion of these terms is held by a competent authority to be invalid or unenforceable, the validity of the other sections shall not be affected.
8.7 No delay or failure by Gerrys of Morecambe Ltd to exercise any powers, rights, or remedies will operate as a waiver of them.
9. Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
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Pay in 3
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Pay Later
Further information and Klarna’s user terms can be found on their website. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy statement.
Company Information
Gerrys of Morecambe Ltd is registered in England & Wales.
Company Registration Number: 05364941
VAT Number: 378 539890