Initiating a Warranty Claim
- Wash the garment.All garments must be cleaned before return, or they will be refused and returned to the sender at sender’s expense (we as a company have to abide to this as a ‘health and safety’ requirement for our staff).
- Return to the original Vass dealer.As the manufacturer we can only accept returns and be led by our customers, who are the retailers, with regards to returns. Vass cannot accept returns from end-users – only in certain circumstances where it is not possible to return to the retailer can we accept a return from an end-user, details of how in next step.
- If you cannot return to the retailer, email Customer Service:mail@vass-uk.com
- Valid receipt including date of purchase
- Photo of the faulty garment, showing the faulty area
- Brief description of the fault
- Style number (located on the inside label)
- Where the garment was purchased
- Your shipping address and telephone number
A member of our Returns department will respond promptly upon receipt of your email.
- Returns Department Run Tests:Once the items have been recieved by Vass, our returns department will run a series of tests to determine whether or not a manufacturing fault can be found. If so, they will then advise on if a repair is possible and if not a replacement will be issued and supplied back to the retailer.
Please note, when available, a repair comes before a replacement.
Example issues Covered
Example issues covered under warranty include manufacturer’s defects with:
- Zippers
- Buttons, snaps and clasps
- Seams
Example issues Not Covered
Examples issues not covered under warranty include but are not limited to:
- Normal wear and tear
- Misuse of garment or improper care
- Accidents resulting in rips, tears, burns and stains
- Fabric fading naturally over time
- Natural breakdown of materials/laminations with age
- Incorrect laundering